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  • In my opinion, they did not have good customer service. We arrived and no one immediately checked us in. There were 3 people working there and no one was waiting. By checking in, I am referring to them registering us, taking our name etc. The lady in charge asked if we were a walk in or an appointment. Once we told them we were a walk-in, she didn't say anything else to us. One employee said she would check us in but then ignored us for another 10 minutes. They didn't tell us how long the next appointment would be. I think one of their clients may have had lice. They were selling a lice shampoo and instructing the parent how to apply it and pointed to the boy's scalp. After we got up left. No one followed us or attempted to ask why we were leaving. I know lice is common among children but it can be highly contagious. This was my perception of the situation and I cannot say for a fact the child had lice. And although I have no information regarding their sanitary/hygiene procedures, I personally did not feel comfortable having my child's hair cut there afterward. We chose to leave. Finally, their prices were expensive in my opinion. For their "supreme haircut" it was 18.95 not including tax or trip. I took my child to a salon and paid $30. For 12 dollars more, my child received great customer service and had their hair cut by a stylist with shampoo and rinse.
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