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| - Yay! We are so excited to have our in-door dog gate, it's perfect in every way and exactly what we wanted. Here is our experience from start to finish:
1. In-home consultation: Sales guy came on time, was friendly, patient as we tried to choose what we wanted, and paid careful attention to all of our needs. We were told it would take 2 weeks.
2. A couple weeks later, we had a knock at the door...not expecting our other guests for another 30 minutes...it was Artistic Ironworks, with our gate..we were confused but the guys explained they put the gate on their truck that morning, and were told to deliver it to us that day. Needless to say, we had to reschedule them to come back on Monday around noon, and felt bad they wasted the gas.
3. Delivery? Monday at noon came and went, and I know these guys are busy so I just called to get an updated time frame. I was told we were not on the schedule...this is when I started to get frustrated. I told the customer service person that I was upset about the scheduling problems and explained to her what happened the previous week; she completely ignored me, and simply asked when I would like to reschedule. I started to try to reason with her, but realizing this girl could not care less, I asked to just speak with the manager who apologized about everything and put me on the schedule. See how easy that was?
4. Delivery! The guys showed up a lot later than I was scheduled for, but they called to let me know, so this isn't a problem in my book. They worked fast, and they did a great job.
The workmanship is impressive, and the product is impressive. Thanks for an amazing gate Artistic Ironworks. I hope you will fix your customer service problem.
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