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  • Well it's been 16 months since I had the major repair below done. To put it simply, the part has failed. It's a part that, when installed correctly by a quality mechanic, should never fail again. The original defective unit, that GM itself has admitted was a poorly designed unit, lasted 10 years. A brand new unit that has the updated design that GM says never should need replacement ever again failed in 16 months. Oh Firestone only warranties most of their work for 12months or 12,000 miles. How convenient. Even the dealer will give a lifetime warranty on a part that is not a typical wear and tear part. In the end I took the car to an independent mechanic who is highly reputable and comes highly recommend by many friends. He fixed the issue and charged me 1/3rd of what Firestone charged. He also got it done in the 1 day that he quoted me, not the week long nightmare that Firestone originally put me through. I was even given the gaskets that Firestone installed as a painful memory of good money spent poorly at a low-quality shop. If you want the job done in quality manner, in the time frame specified, at a good price, Firestone is NOT the place you want to go. I suggest you look around on Yelp for a small business or independent mechanic and use them instead. Unless of course you don't care about your car. Remember, Firestone is an oil change and tire shop. It should have been a sign from the beginning that it wasn't he place where difficult repairs should be attempted.
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