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  • Generally I hesitate to give 1 star reviews, but this was the worst sales experience I've ever experienced. My wife and I were in the market for a used vehicle and saw one in their online inventory that we decided to check out. We stopped into the dealership and, seeing that they were busy, had a seat in the waiting area. A few employees walked past us as they were helping other customers. Nobody acknowledged that we were there. 10 minutes passed. Then 20 minutes. As I'm in sales myself, I was curious to see just how long we would be ignored. It took 30 minutes before a sales associate (who had stopped to watch the Pens game) approached us and asked, "have you been helped?" We told him we had not and that we were here to check out the vehicle. He simply said "I'll get the keys." There was no name exchange, no conversation, no apology for the wait. He simply pulled the car around and sort of stared at us indifferently. We decided to take the car for a test drive - I wanted to get a feel for it. It was obvious that the car had not been detailed. There was dirt in the seats and a lingering smell of dog. My wife noticed old hair bands hanging from the gear shifter. The sales rep offered us his card at the end of the drive. I wouldn't have known his name if it weren't for that. He never asked for ours. Overall this was the worst attempt at securing my business that I've ever seen. We were prepared to purchase a car, and we did purchase an Acura from another dealership. I do not recommend this location for a car purchase. We had a better experience from their service team, but that's a separate review.
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