The customer service skills of the cashier and manager were excellent, and the lobby seemed clean at 5-something in the morning. However, my egg white biscuit with cheese was a little too goopy, and my hot chocolate tasted like a heated, faintly mocha sauced, Hershey's syrup chocolate milk. It lacked any richness, and I was disappointed they don't have peppermint syrup (the cashier said white chocolate replaced it) that could have helped perk it up. I might have to order 2% milk instead of skim next time.
On the plus side: It is NOT in one of those disgustingly tiny and hard to get in the drive through parking lots that many coffee places are in around here (Starbucks at 16th St and Bethany Home is a prime example of that).