| rev:text
| - Visited Tru Burger on Saturday, May 2nd. Arrived at 11:30 and we were greeted by an unfriendly hostess that by her attitude obviously expected and or hoped we'd leave when we were told there was a 30 minute wait.
We stood near the doorway to wait for a table. This gave me a great amount of time to look over the newly opened restaurant. The entry way leads you right to the bathrooms. The Hostess stand is off a small entry way that leads to the dining area. Not the most inviting entrance as you witness people coming and going from the bathroom as you try to enter.
After about 10 minutes of waiting, two young gentlemen arrived and were also told that there was a wait. However, the hostess decided to flirt with them and was much more friendly and even advised them that they could wait at the bar for a table. We had no idea that there was even a bar (you can't see it because of the ridiculous entry way). A manager soon came up and asked the hostess if she was letting people know they could wait at the bar, to which she replied "Yes, of course".....prompting me to ask the Manager if there was a bar? Would it be okay if waited there?
As we made our way back to the bar area, we noticed quickly that they weren't full or even at 60% capacity, with multiple empty, clean tables. We walked outside on the patio and sat at the bar area that is attached to the inner bar through a huge window. We then noticed the young guys that came in after us already seated with beers and food. Upon sitting at the bar, the bar tender literally rolled his eyes and walked off. We sat and waited another 8-10 minutes (now right at 30 minutes total) and he came back to the bar and never once asked if he could get us something to drink. As he stopped to chit chat with young girls sitting at the bar, we realized it was time to leave.
We overheard two of the waitresses tell the manager and hostess that they could seat more in their section. However, the manager did not. There were probably a good 40% of the inside tables available and only one table seated on the outside patio.
It is quite evident that rude and unprofessional hostess's and bartenders are employed by this establishment. Not sure why a hostess is even needed, an extra waiter or two might be a good idea especially if a manager is going to only allow servers 3 tables at a time. The manager walked right by us as we left the establishment without ever ordering a thing.
The food looked okay. I overheard a lady at the bar complain about the patty being overcooked and dry. However, in the service industry you can have the best food in the world - but if your customer service is awful you will lose more customers than you gain.
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