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| - Hmmmm. Green chili left a bad taste in my mouth recently. Bad chili.
Lazy night in with my boyfriend and as per usual we caved and choose delivery. I placed the order for all our regular favourites. I've been using the iPhone app since I found out about it, and it usually works great, it keeps your address and payment information on file and automatically pays for the order. I submitted everything, was charged, and received my confirmation email indicating I would receive my order within an hour.
An hour and 40 minutes later a very grouchy delivery man arrived demanding a delivery fee of $6 to be paid. OK- I have no problem paying this fee, but why so angry at me? I simply placed an order for delivery via an online app provided , and it's not my fault if it didn't include a delivery charge. After paying him he handed me the bag and marched off. Upon getting inside I noticed we were missing our 2 orders of rice, and missing our requested pops.
We immediately called them to let them know of the error, and whom ever was working literally argued with us for 15 minutes saying we never ordered those items, and we were sent the correct order. I told him I had an online order confirmation, an online receipt, and a paper receipt in front of me, so I am sure he could see what I had ordered but for some reason he was refusing to acknowledge that they made a mistake, and was unwilling to correct it. Finally I asked him to then break down my order of how we arrived at the total of $60, when he was forced to admit my items were missed.
You would think a normal reaction as a business would be apologetic, maybe toss in a free appetizer or 10% off next time coupon. No, no, he then starts telling me that if we want the rice we need to come pick it up ourselves. After arguing with him for another 5 minutes about paying a delivery charge, the order being super late, the fact that it was their error the whole time to begin with, and the fact that I was charged for something they did not give me, he gave in and said they would deliver the items.
What gives green chili? Why the fight over some rice and pop? I think rice is kind of a staple when eating Indian food, soooooo......
I don't know if I'll order from here again to be honest, I was made to feel in the wrong when I wasn't. I love their food don't get me wrong, but you cant treat people like that.
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