I was given a groupon by my daughter for Christmas. My hair was finally at the stage where I could get it cut in the style I desired. The staff at Nu Image was very welcoming. So no complaints there. I showed the young man two pictures of the style I wanted which was a medium length layered cut. It sounded like he knew what I was wanting during the consultation. Once the cut was done an hour and half later there was not one layer cut in my hair. I virtually paid for a three inch trim off my ends & bangs that look like crap. I was so excited to get my hair cut & soooo disappointed when I left. So now I will live with it for another 6 months until it grows out again to see if I can find a hair stylist that knows how to cut layers.