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  • UPDATE: I initially gave Caliber a 3 star review as described below. After posting the initial review, Kevin notified me within 24 hours to resolve the issue. He had the panel for my door right away and installed it in my car as soon as I could get up to the shop. Great experience overall and would recommend. Initial: I first want to say that I overall had a really great experience. Brandon Mueller was my service advisor and did an EXCELLENT job. I highly recommend him. I brought my car in for a quote and was able to leave my car there so I wouldn't have to drive it back to get it repaired. He kept me apprised of my vehicle's status, and was able to accommodate my needs when dropping it off and picking it up. The customer service at the shop was on point too. I picked up my car about a week and a half later, and my car was about as clean and looked as when I first bought the car, thanks to Brandon. I saw no indication of a front fender bender. I would've given a 5 star review if it wasn't for what happened next. Several days later, I noticed a panel missing on the front passenger door, behind the inside door handle. All of the bolts are exposed. I called the shop, and was directed to Kevin. He asked me to bring my car in so they can look at it, but living 40 minutes away, he said I could just text him a picture of it instead, and he would get it ordered for me. I texted him a picture the same day, which was on April 11, 2016. It is now May 24th, and I have yet to receive any sort of response. I have not received a text reply, phone call, email, or anything. I'm not sure what to do to get this panel for my door.
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