WORST PLACE AND CUSTOMER SERVICE EVER! Placed on online order for 9:45 giving them plenty of time because my friend had told me he placed an online perfect there before and they didn't even start it until he got there. Got there close to 10 and they told me they didn't even have the order. I tried to tell them I had my confirmation number and she cut me off and saying it might have went through on my end but they don't have it. The lady did not show any kind of haste or care about my problem. I purposely timed the pick up to be during half time of the cavs game and she made us wait there for about 5 minutes before she finally walked up to take care of my problem. She said she was going to have re put in the order, and my friend asked if they already had some wings ready and she answered rudely "well I don't know, what is the order?" I was so upset by the customer service and attitude that I left. As I was leaving I was complaining to my friend and the dude walking out with me said they made him wait 40 minutes instead of 20 and he was missing the game too. Seriously some of the worst customer service and experience I've had in a very long time.