The 1 star review is specific to the doctor who performed my first chalazion removal. Her name is Dr. Helga Pizio. She was very nice and personable but her technique is in need of improvement. She didn't numb me first, just stuck a clamp in my eye to hold down my lid, stuck me with a steroid shot and starting in with the cutting. It was so painful. I thought the pain was the lidocaine shot but when she said 'we're almost done', I realized she hadn't numbed me at all and the pain I was filling was the cutting itself. Within an hour, I called the office back describing the excruciating pain I was experiencing and was just told that it was normal to feel some soreness. A few hours later, I couldn't stand it and went to the ER where I learned the doctor had scratched my cornea. With the amount of pain I was feeling, it should have been at least considered that I had a corneal abrasion and told by the office how to handle that. AND, to top it all off, she didn't even get all of it and I had to go back a second time a few weeks later. The second removal was at the same location but with a different doctor, Dr. Ksenia Stafeeva, and a MUCH better experience so that's why it's important to note that my rating is just for Dr. Pizio and not for New Eyes in general.