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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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  • This review has nothing to do with their food, for us, it has been pretty consistently what it intends to be. This is about their online ordering system. I've ordered both times ahead of time (first time 30 minutes, second 1 and half hours) and the order had not been started when I arrived both times at the pickup time. The first time, they started making it when I pointed out their error and got it amount 10 minutes later. However, the second time, I told two different employees a few minutes apart that I had ordered online and they both confirmed that they had received it and were working on it. 30 minutes later, after seeing 2 customers who walked into the store and ordered their food get it before mine, I complained to a different employee and had to wait another 10 minutes before getting my food. Moral of the story: DON'T USE THEIR ONLINE ORDERING SYSTEM. In addition, I sent a private complaint to the manager by email after the second issue, since I don't think it's necessary or fair to report every mistake a business makes on Yelp, but I have not heard back at all. That's why I am reporting it here.
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