So sad to write this review but I will never be returning to Hopdoddy. Love their food... Huge advocate for them in the past...but no more. I went in today to a relatively slow lunch crowd...proceeded to the front and ordered two burgers and one fry for the table of 2. Sat ... Waited ... 15 minutes later ask our "server" what was taking so long to which she replied I know...not sure what is going on with the kitchen it's been like this all week. She then left the table. Another 10 minutes .... Still no food. We get up and find her and ask... Where is our order.... She does not come back and we watch her delver shakes and sauces to other tables. Another 10 minutes.... People behind us getting their food... I got up again and walked over to her. Asked her to pack our food to go and I wanted a refund...she graciously reminded me I hadn't paid so I told her let me know when our food is done and we will take it to go. She does not follow up... Manager or some young guy comes out to her and asks what is going on... She tells him "they don't want to pay" to which he responded "if they don't pay they don't get their food" I looked at them both and we walked out.... The young guy did nothing to follow up and neither did our waitress. I don't care how good the food is I will not return on pure principle. Absolutely awful 42 minute experience.