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  • I'm really stuck between a 3 and 4 star review but for the reasons you'll see below, I'll leave it at a 4 for amazing customer service. Since the last time I came in November, I believe that the menu had slightly changed. When we first got upstairs, we got our water immediately but took a while for someone to come take our order which is understandable because it seemed as if they were short staffed but I believe the managers were helping out. She noticed that I was a bit irritated looking for someone to take our order so she came and took our order and gave us exceptional service giving us a breakdown of what was in the dishes and making sure we didn't have allergies and would be okay with the flavours in the dishes. We had the calamari to start, which from what I remember was a lot smaller portion than before which is a little disappointing but still tasted good. I initially got the ahi tuna club which was described to be seared and rare in the menu (as it should be) but as I took a bite out of it, the tuna was definitely over cooked. I brought it up to one of the servers and maybe that's just how JOEY cooks their tuna and so he said he'd ask the chef for me. He then came back to tell me it was supposed to be like this and then shined his flashlight saying that it was probably just too dark but as someone who eats a lot of sushi and fish, there was barely any pink to the tuna. I really didn't want to keep eating that dish and I ended up just asking if I could get a new dish which they allowed. I ended up getting the ravioli with lobster cream and prawns which was delicious. A lot better than the ahi tuna. Multiple people including a manager I believe then came up to me asking if this was a lot better, asking if I needed anything else. At the end, the server that showed the dish to the chef was then making small talk with me and agreed that the tuna was a bit over cooked and was very friendly. Usually when something like this happens, the service tends to go down as it causes more work to them which I totally understand but Kudos to JOEY for treating their customers well.
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