I booked this company because of the other online reviews and the satisfaction promise. We were moving into a new home so I booked the standard service with the move-in/move-out upgrade. When I originally booked I also added on the oven cleaning and inside the cabinets. However, when we did our walk through of the house prior to moving in we saw that they were already quite clean, so I responded to the email confirmation I had received asking to drop those 2 add-ons (2 days prior to scheduled service) and Ryan emailed back almost immediately confirming the change. When I responded to express my appreciation for the promptness he again replied almost immediately with a friendly note that they were "here to help :) " .
They sent 3 people to clean our 3 bedroom, 3 bathroom house, so it was done within about 2-2.5 hours. We were pleased with the quality of the cleaning for sure! On top of that, the prices are incredibly reasonable.
The only reason I didn't give them 5 stars is that there were some blinds that weren't quite spotless- however they were also tall, and it was clear they had cleaned them a bit- as good as I would have probably done- they just weren't spotless.
I would absolutely use them again and have already given our realtor our recommendation in case other folks ask her for cleaning services when they move!