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| - I would have given no stars if I could. I had the worst experience I have ever had in any department store. I have never in my life been treated so terrible by any "manager." The way that they handled this situation I'm about to tell, is just unbelievable. It actually happened a few years ago, but one of my clients worked there and I did not want to bring him into it, so I kept quiet. Well, Richard no longer works here....and now I'm telling my story.
I came in and it was in August, around my birthday. I spent a significant amount of money in the clothing department and made my way to the fragrance department. I found one I liked by Bond. It was a splurge...it was $250. They ring it up, put it in a bag and I go home. The next morning I'm getting ready for work and I take the bottle out of the box and spray it....and nothing comes out. Mind you it's a painted artsy bottle, that is not see through. They actually showed me the bottle before I purchased it, and I was like "how pretty." Well, nothing came out of the bottle and I sprayed and sprayed....it didn't even smell like perfume so I assume they must have given me a display bottle.
I thought no big deal. After work I will take it back with the receipt and get my bottle I paid for. Simple mistake, right? Well, that is SO NOT what happened. It was about 7pm the very next day. I walked up told a lady at the fragrance counter, who was not the guy who helped me the day before the situation. She actually acted like I somehow siphoned the perfume out of the bottle. She didn't come out and say that but that's how she was acting. The top of the bottle is permanently attached, unless I took a torch to it there is no way that would be possible. So, at this point I'm in tears. She refuses to do anything and is treating me like a criminal. I ask to speak to a manager and he's not in. So I speak to him (dark hair curly) the next day and he says the best he can do is give me a TESTER of another perfume because the one I wanted they didn't have. Are you kidding me?? I spoke to another manager, wrote an email, and my client Richard even spoke to his superiors.....and they did NOTHING. I wanted to go to channel 13 investigates. I mean, were the sales people purposely giving out display bottles and selling the real ones on the side??? It just seemed so shady, and absurd!!!
Anyway, I'm not rich. I'm a hairdresser that saves my money and I will splurge every so often around my birthday. I tell all of my guests about this story and have been for the last few years. I still can't believe it. $250 gone. I clearly would never return to this Saks, ever again.
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