Crooked. That's the only word I can use to describe them. I bought a new vehicle from them and signed the papers. I was supposed to have a Chrysler warranty for 100,00k miles for $1700. They called me back to sign some paperwork because "they got a new system and needed to do it over". When I got there they told me my payment actually went down every month. I looked at the deal again and couldnt see anything different. So I signed the papers and went on my way.
When I got home I noticed it wasn't a Chrysler warranty it was some lancar warranty that they charged me $3000 for. And the reason my payment went up is because they extended my loan out another year.
I went back to cancel that warranty and it's been months and still nothing. Nobody knows nothing and you can't call, you need to physically walk in to get any attention.
I know 2 other people now that had this exact thing happen. Very shady. They have some good prices on vehicles sometimes but be very careful.
Also, the service dept is a joke. I brought my truck in for the first oil change and I pulled up and the service tech was on his phone for 10 minutes talking to his wife about the nights plans. I stood there for 10 minutes in the AZ heat waiting for someone to acknowledge me.
If you need a dodge I recommend you try Avondale dodge. That's where I take my truck now.