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| - So we went to this location for a celebration, we rented the upstairs area, and it was for a private event. The venue itself is a decent size, and we were having issues from the very beginning. Note- it was so hectic, i couldn't get any pictures! From the time my sisters got there, they had another event, so the original time of being able to decorate the food, was pushed back an hour. They claimed to have called my sister and let her Know in a voicemail. They never did. So we had to tell our guests to meet st 8, instead of 7. We got text to come at 7:30, complimentary chips and salsa for the inconvenience.... the catering package INCLUDES salsa, they only threw chips in. Then when we arrive, no one was available to help with the dinner. The steam tables were too hot, so we had issues opening the aluminum tops off the table, since no tongs or oven mits were provided. I went downstairs, and the restaurant itself was PACKED, so the food MUST BE GOOD! And I asked the cashiers, (1 on register, 1 with - tablet) if there was anyone available to assist us upstairs, and they said no....... so I was like, "ok? So can you give me some serving utensils for the salsas for the food? My guests are using plastic spoons to serve themselves the salsas, the sauces, and grabbing the tortilla chips with their hands." (I am a catering manager. This is MY job, I know what to expect.) the cashier was so rude; she had NO clue what I wanted, she said they had nothing, what type of restaurant replies with there are NO serving utensils for salsas? And she brought me bulk cutlery SOUP SPOONS! So- naturally I'm aggravated and ask her, "wait, you don't have backup utensils like what u have at this salsa bar?" And she said, "NO." ok.... so she walks me with upstairs to complain to the actual person who was supposed to be helping us, but was on the tablet ringing people up to tell her this wasn't even her job, to tell me AGAIN, use the plastic spoons... (just imagine; per health code, if a foreign object were to fall in ur salsa; sauce, any food for that matter, it's considered contaminated)..... my baby sister who is 17, and a sweet person, tries to relieve me by asking her and the stupid cashier lady gives my baby sister an attitude- so bad she made her cry! So the lady comes around back all pissed off and showing it, with serving spoons, TO NOT EVEN LEAVE THE DAMN Spoons! She just came to huff and puff around us! We didn't get refills like they said, we ran out of tortillas, and the food wasn't even that good! The manager spoke to my sister, apologized, and gave her a discount. The experience you offer someone throwing a party should be decent, and your guests shouldn't have to worry about the tiny things! This place sucked! I wouldn't recommend my friends to rent this place out! I could have done a better job doing some food in my backyard! It's true what they say, 1 bad apple will ruin them all, that cashier they had was terrible! She ruined our night!!!
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