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  • I had a major communication issue with the company while ordering food and juice for delivery. I filled out a questionnaire regarding what I eat, and so I thought they would work with that. If they couldn't they should have just stated it upfront instead of sending just raw veggies wrapped loosely in lettuce and chard -- no paté, dressing, "cheese", sun-dried tomato, nori, dressing or even lemon juice ... or anything but 2.5 cups of plain, raw veg + 2 juices for $79. I was fully refunded (well, I'm actually waiting for it to appear on my MC), but for the inordinate amount of work I put in answering questions, filling up forms, talking to the chat guy and calling the company, it was hugely disappointing. Maybe the food is good, idk? I would just order right off the menu otherwise you may get what I did. They also could not tell me ahead of time what I was being sent, so it was very challenging. I would've loved to give suggestions; oh, actually I did, but they were disregarded and I was told they were afraid to give me something I couldn't eat, even though we had just discussed dressings on the side the day prior. So they sent plain shredded veg, which I have plenty of in my fridge. I was also supposed to get everything at once, but I only got half (which obviously left me starving at about 150 calories worth of veg). The system is too complicated, and the font too small and website in general very confusing. Customer service was good though -- pending the refund shows up soon. The food presentation was also awful -- if you're going to make wraps, make them tight, not so everything pours out as soon as you lift on up. Too complicated a system to give it another go as it is presently.
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