I was extremely happy when this store opened in the downtown location since most of the stores tend to be in the suburbs where they have the ample space. With the store being located on the second floor of the Aura building, it was simply massive.
Lots of organized sections with shelves after shelves and containers after containers of merchandise with everything imaginable. The store definitely has lots of merchandise "beyond" just bed and bath items. I would describe it as organized chaos because the store just has too much of everything that the eyes tend to wander.
Absolutely an eyesore as everything seemed crowded among the spacious floor as if they were trying to fill every available space with merchandise.
Prices are fairly high for most items, but they often have clearances which is worth checking out on a regular basis. Clearance items are displayed in the middle of the walkway making the aisles look even busier.
To get to checkout, one would have to walk through the maze of merchandise since it's located on the opposite end which is definitely a good way to get customers looking at all their merchandise beyond what they came to shop for. Although, the checkout experience is often friendly, fast and efficient making the shopping venture worthwhile.
Funny they don't go beyond with their customer service as rarely have I been asked if they can help me find anything since it really is quite like a scavenger hunt in the store. Hide and seek anyone?
Why can't they have a checkout at the entrance as well? Well, only Customer Service is located there, that's why.