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  • This is the second time that I have place a curbside pickup at Chili's and it has not been ready. This time I went into the restaurant to find out what was the hold up my food was sitting on the counter the young man that was assisting me asked if I'd like to speak to a manager and I said yes. John the kitchen manager came out to address the issue and kept apologizing with no resolve. He then try to explain to me that there's no way of them knowing that someone's here on the curb without using the app for Chili's and indicating that I have arrived. But when you place your order you give a description of the vehicle that you are arriving in along with your phone number so therefore when I called and indicated to the gentleman after to go that I was here and ready he said he will ran my food out so after 20 minutes I decided to go into the restaurant to find out what was the holdup and low and behold my food was sitting on the counter. John stated to me he just brought my food out 5 to 10 minutes ago. Then I ask John did you not see a black car in the to go spot for curbside? Then he went back to explaining to me how I should have used the app. Probably one of the worst customer service I've ever seen possible. And then once I was about to leave he asked if I would like for him to remake my food I said why would I do that I've sat here for over 40 minutes waiting. He then said I can send you out a gift card for your next visit can you fold your name address and phone number while I'll take the customer behind you. He had no type of courtesy for my needs at the present time he was more focused on the customer behind me and getting me out of the establishment I would never ever ever go back to Chili's and I suggest everyone else do the same.
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