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| - My review below is only on the waxing service. This is my first time writing a review, needless to say, I am extremely upset with this situation.
The esthetician, Angela was incompetent, rude and unprofessional. She asked if I shave when she first examined me, I replied no, she shaked her head in a way that showed me she thinks I'm lying. She continued her dismay further as she worked on my bikini line. As she is yanked on my delicate area, she gave me her unsolicited advice that I should "come in every 4 weeks and don't shave, your choice!", I again breathlessly reinterated that I don't shave and I have no reason to be lying but gave up when she gave me the same 'I don't believe you' look.
As she tugged and yanked at my skin for another 15 mins (normally Brazillian waxes elsewhere takes 15 mins to complete), it felt more painful than all my Brazillian waxes combined in my lifetime. As I started to wonder about investing into laser removal, I felt her tear into my already bleeding and bruised flesh over and over again. I screamed out in pain at the same moment she threw her hands up in the air and said she doesn't "know what to do with it" and "I've never seen anything like this before". Besides being astound that I have just been labelled an alien, I dumbfoundedly thought, wtf do you mean you haven't seen anything like this?? Lol.. is my skin green and hair purple??
That was the moment, I said, "OK stop, just stop." How can I give this person access and trust to my private part when the "professional" herself can't figure what to do?! She then scoffed, "how are you going to walk? You have wax all over you." I told her to give me some oil or cream to take it off. I didn't have the patience to explain to her that I would rather have wax suck to me than to have her pull and tug at my bleeding, bruised and swollen lady bits any longer, especially when she has waxed the same spot 6 times already. As I got up, she had to add, "I do 2-3 bikini waxes a day, and I've never had a problem like yours." Wow, really? You're going there? I couldn't help but to say, "Well you are obviously not skilled enough". "Too bad", she retorted and walked out.
For the record, I went out on the street looking for another waxing place that can fix this situation, with today's 35+ humid summer weather, I found that the wax was melting between my legs as I walked. Luckily, I found a place on my way back to work and this lady cleaned me up well, in under 10 mins (there was still quite a bit of hair left behind) and with minimum pain. The second esthetician told me the trick is to wax the hair from the different directions that it grows. If you are reading this Angela, please take notes.
This was a Groupon deal that I had purchased, two vouchers, in fact, one for my friend and one for myself. I was told by Cindy at this establishment that I can request for my refunds through Groupon since the transaction was made by visa. Before this experience, I was hopeful that this spa will do a good job and I can go back often as it was close to my workplace, but after this, never again.
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