I have been going to this store for years. I was impressed by my latest visit that i decided i should write a review, which i generally am too lazy to write.
I am a recreational runner who likes to run a decent mileage every week, so I have many recurring injuries. Off late a different issue popped up and I sort of got fed up and wanted to go down in my support in the shoes - to try out the new theory that we pamper feet too much with support - and in fact wanted to try the new bare shoes.
Ash was excellent! She was really helpful and patient with my needs, and did not immediately dispose this idea. Instead suggested really good theories to find the exact support specific to my case after listening to my issues every time i tried out a shoe.
Its hard to find people (especially in sales) in a store that are knowledgeable AND willing to hear out the specifics of a particular person and then make suggestions for that need - without just trying to sell you stuff. Usually i have had people that either don't care enough, or impose their view of what is best on you without hearing you out - sometimes even in this store, but overall you have better chances of finding good advice here than other stores.