Thrifty has an interesting business model. They advertise low daily rental rates which on the surface are enticing. In reality they are misleading to a renter who is used to looking at a per day fee that includes all of the additional fees and charges included with a normal rental.
In any case, I was a business renter trying to keep my travel expenses to a minimum, but because I was visiting 4 different properties over 3 days (100 miles) I had reserved Navigation to get me from Phoenix to North Scottsdale to Tempe.
Once I got to Thrifty, they told me that they had given all of their Navigation units away. Mind you this was at 8:00 pm on April 19. I had made the reservation on April 6. The only solution was to ask me to take a seat and wait for a unit that might be returned. WTF???? I was left with no choice but to leave the rental compound with no navigation and no compensation for the obvious error on the part of Thrifty. Oh wait, they did offer 10% off on my next rental. Hahahahahahahaha!!! Like that will ever happen.
Boo to Thrifty and the unempowered counter staff. You got my trip off on the wrong foot and I just wanted to share so that others can make a more informed decision about what rental car company they want to deal with.