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http://www.openvoc.eu/poi#funnyReviews
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  • My husband and I had a very unpleasant experience dealing with Livng Spaces. We should have read Yelp reviews before we shopped there. We purchased a bed and mattress set. In all fairness, we had no problems with the sale staff. They were professional and helpful and helped us locate the ideal items. The problem arose because of a store policy, established by "corporate", located in California. We were informed that we had to check the mattress carefully when it was delivered because once we signed for it, there would be no refund. We were not told that the mattress we ordered (memory foam) would be delivered tightly rolled up and wrapped in plastic, and would require a full hour to expand to its ultimate shape. We told the delivery person that we couldn't sign off until the mattress had fully expanded. The delivery person was very polite, but had more deliveries to make. My husband called the number on the sale receipt, that was not a local number. It took him to corporate headquarters. The people he dealt with were rude and unwilling to deal with the problem in a reasonable manner. Essentially, my husband was told we had to sign and accept the mattress or reject it. We did the latter because we couldn't inspect the fully expanded mattress. He was then told there would be a 10% restocking fee. The policy is unfair and unreasonble. Fortunately, the store manager, Shawna, was reasonable and very accommodating when we returned to the store. She offered a good resolution to the problem. It is a shame that the corporate folks make such a bad impression on customers. They can thank Shawna for salvaging the transaction and our opinion of Living Spaces.
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