Not happy. I went to have someone scan documents for me and was told to do it myself with easy to follow instructions. So I tried but when it came to emailing the docs, no instructions to be found. I waited for help for 2 minutes while my time for using their self-service computer was racking up charges per minute. Finally I had to yell (which I hated doing) across the room for someone to help me because everyone was "acting busy". The lady came to help but seemed annoyed that I didn't know how to use a PC. Sorry, I am an Apple girl. Now, I have over $11 dollars in charges and no documents because the email didn't send in 4 minutes of wait time. I'm frustrated beyond belief. Should have gone to Office Depot.