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| - Truly, a very disappointing experience and I have to say, their advertising is false! You can't say you have a fully equipped kitchen if you have NO cooking utensils to give to your customers. (They said it was first come first serve and people had stolen the equipment when they left.....so why not charge an extra fee to those people and restock that which was taken???)
What good is a kitchen without anything to cook with? We didn't even have any cups or plates!! We were very disappointed as we chose this location due to close proximity of St Joseph's Hospital, and we weren't about to buy all new cooking utensils/pots and pans when we had to fly 2000 miles home!
One of the best decisions we made was to cancel our reservation and go to a different hotel/competitor, and that competitor gave us one of the best experiences of this long trip! My advice? Hotel staff, you should market yourselves for what you are, and if you continue to market yourselves as having these supplies, you need to have those supplies, fair and square. Potential customers - make sure you ask and get something in writing that they will have what you need, and if they don't, there are plenty of other great places around! If I could give this place negative stars, I would in a heartbeat.
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