Since Thanksgiving we have been admitted to the hospital 3 separate times and will have spent 32 days at PCH. The long ER wait times for a child on oxygen is disappointing especially with a complicated medical history. Once the check in process has been completed, the ER staff is wonderful.
We have to give 5 stars to the sixth floor main building nursing staff. They are excellent care givers that love their jobs. Up until his surgery we have spent all of our time there. The PICU doctors can be great and include the parents, but unfortunately, there are some that don't care to involve the parents in the child's care. It's pretty sad when the nursing staff has to apologize for the doctor's curt behavior. Although, we won't let one team of doctors spoil the other really great teams of doctors or the outstanding services the nurses provide on the sixth floor.
The reason for 2 stars is the east building. He had a surgery on Tuesday and
was transferred to the east building on Wednesday. Once we arrived in the east building it's been a completely different experience. We had to spell Synagis for the nursing staff and have been told the hospital doesn't administer it and hasn't for years. How odd considering he's had it administered at the hospital in November and December! We haven't seen a doctor since the first night he was transferred to the east building. We've asked multiple questions and received no answers. I'm not certain what the question board in the room is for. Highly disappointed in the east building nursing staff and care of the patients. Oh and did we mention that both elevators were out last night?!?! One was out for the afternoon and then we attempted to return after stopping at the cafeteria and neither elevator was working?!?!
Way to go sixth floor main building staff in making our stays with you so pleasant! We miss the care you provided!