My cat of 22 years recently passed and I didn't know where to take her. My boyfriend found this location online. We did not have to make an appointment. The staff member was very comforting and I did not feel rushed with the decision. We had her cremated. I picked up her remains and they gave me a nice little frame with my cat's hair clippings with a nice poem. Her ashes were in a nice little plastic urn. I was very pleased with the service. Thank you again..............