First time I came to this store was when I just needed gel liner & an eyebrow pencil. I usually buy MAC but I heard so many good reviews about Inglot so I decided to give it a try. The makeup products are highly pigmented (even when I lightly swype!) & more affordable than MAC. ;) However, I deducted a star because I stopped by recently for a couple of pigments but as I walked in, 3 employees just stayed at the register & didn't bother greeting me (they stared me down like I was gonna steal something) & looked like they hate their job. I've had better customer service from MAC & Sephora even on their busiest days.