Responded to my call for service within 90 minutes...advised me of the needed repairs and cost of replacement parts required...completed the repairs in a little over an hour...demonstrated that the repairs were complete...used a touchpad to create invoice and accept payment...a final receipt was emailed in just a few minutes...the repairman was professional, courteous and experienced...he made sure I had the company phone number is case there are any future issues...a great experience.