Since I wrote my last review, the owner of the business reached out and told me that they have offered training for their staff, and offered to have me back at his expense.
I respect the owner willing to reach out and address individual customer complaints. This shows me that he is open minded and willing to take criticism and do what needs to be done in order to address it.
Since then I have been back three times, and I am happy to say that each of those experiences demonstrated that what he promised (that the staff has been trained and revamped) is indeed what he has been looking forward to. I went during the day and during the evening, and each time I was there, the staff was friendly and attentive, and willing to take initiative to please their customers.
I'm updating my review to four stars because most of all, I respect that Rashad the owner was willing to address customer concerns, and has shown the care for his business.
I plan on visiting in the future, and I hope this trend continues! Thanks to Rashad and his staff for a pleasant experience.