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  • This Cheesecake Factory is absolutely terrible. Not just once or twice have we had a problem. Every time we come to this location the staff is disrespectful and inconsiderate. I am giving them two stars just for the taste of the food. The other three stars are being subtracted for the service this location gives. Today's experience consisted of me walking in to order one slice of cake to go. It was the truffle cake. Usually the thing is pretty big. But not today, it was half the size it usually is. When I asked the worker her response was I was wrong that it's smaller than usual. She told me I Must of got the last slice the other 25 times I've bought the same cake. She had terrible customer service. I waited for a few minutes then asked for a manager. When I told the manager it was smaller she said it did look smaller and she would get another slice. She came back and told me they measured it and it was the right size but they would give me a different slice. They came back with it and it was bigger than the first one but the same as the others I've gotten over the years. It may sound so petty to complain about a slice of cake being half the size of what they usually serve but when I get told I am wrong about what I have received before, it rubs me the wrong way.
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