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| - My husband and I purchased a couch, loveseat and reclining chair from American Freight. We were told it would be 2-4 weeks for delivery, at 4 weeks I sold all of our old furniture. We were then told it would be another 2 weeks, 3 weeks after that they called and said our furniture was in, they asked us to go to the store to make sure it was correct. It was NOT!!! It was the wrong color (completely wrong, not even close). They told us they could order again, but it would be another 6-8 weeks before delivery. Meanwhile we have NO furniture. We asked if they could give us some loaner furniture to at least get through the holidays, they said NO, we asked for sone money back so we could rent furniture for the holidays, they said NO. They were not willing to compromise any solution. We could wait 8 weeks or get a refund. Very bad customer service IMO. We opted for a refund. When they took our credit card info to refund, they charged instead of refunded. Now we are out double the money. They told us to contact our bank to fix it. So here we are one week before thanksgiving (which is being hosted at our home), we have no furniture and we are out several thousand dollars. We spoke to store manager, district manager and VP of company and NOTHING!!!! Beware of this place!!!!!
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