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  • I come back over and over. Their food is good, and cookies are incredible. That said, OMG the service. SO SLOW! For a restaurant that partially prepares everything the night before (yes, this means no substitutions), it's frankly unacceptable. I stopped in yesterday for lunch take-out. It took nearly five minutes of standing in line to be helped, because even though I was second in line and there were two registers, neither of them were manned. One woman was making coffee, and I'm still unsure what the other was doing. After finally being helped (just a macaron and a sandwich to go), it took another 15+ minutes to get my food. After trying pretty much everything in their pastry case over the last 3 years, I've only been disappointed by the grapefruit (not nearly enough citrus flavor) and vanilla (again, too light) macarons. Everything else is delightful. Food here ranges from pretty good to really good, but the service is abysmal. They did have a "help wanted" sign up at the far end of the counter, so hopefully they can get someone in there soon.
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