I appreciate and depend on the service but hate calling for a ride. Most of the people I have talked with who schedule have no personality. No "you're welcome" when I say "thank you". I called recently and said, I would like to schedule a ride to ------ then asked a question. The man I was talking to said, you are calling RTC Paratransit. I already knew who I was calling but the recording said it was SNTC. I was told to call RTC Paratransit. That was not my question. Next he asked what time I wanted to go not what day. Because I was not calling for the next day I gave him the day and date. Sometimes I think these people hate their job and find it annoying when we call.
Most of the drivers greet me as I board, say you're welcome as I exit and thank them.