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  • You would think their exorbitant prices would at least buy some decent customer service. Not at this location. They are totally understaffed and have almost nobody able or willing to help you find anything. This is a problem because they carry so many completely different products that it's hard to find what you need. Expect to wait at least a half hour before getting assistance. The organization is disjointed, especially depending on your project. There's even a section called "art supplies". I thought that was kind of the point of the whole store. What did it in however was how miserably they packed my picture frames. The place next door wrapped two dollar drinking glasses in paper to protect them, but apparently Michael's thinks a grocery bag is sufficient to protect a nice picture frame in bad weather. So, the inevitable happened and I dropped the bag. Now I don't expect every place to be sympathetic, even though it could have been packed better, but when I asked for a refund they were down right RUDE. Hey I did drop the thing, but some empathy would have been nice. I wasn't completely out of line asking because a little bubble wrap and it would have been fine in the first place. I will never be back to this or any other Michael's.
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