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  • Apparently CARMAX and its service department finds it acceptable to leave a family with 6 children without AC is this sweltering heat. I did my part paid my deductible and was very clear on the problem with my car currently under warranty. However the 1st time I took it back after it was serviced they claimed "not blowing cool air" was a separate issue from "not blowing cool air" hmmm and they were "helping me out" by paying my deductible a second time. Theres a 6 month warranty on work done. If i bring it in for the same problem or you repair it "KINDA" its NOT a separate issue !!! PS THIS IS NOT THE 1ST TIME , I have had to return my car to the service department more than once for the same problem, last time my passenger door fell off!!!! This issue is way worse! When your making excuses to get you out of making CORRECT repairs to my vehicles AC in the middle of summer and leaving a family to sweat it out instead of providing good service especially to a customer who paid for it YOU MOST DEFINITELY DESERVE 1 STAR! Id give less it I could on the safety issue here alone.
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