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| - If I could give negative stars, I would. First off, for 3 items, the cost was over $20. One of my items was a peacoat. I had told them that the button on the inside of the jacket was loose and would like it tightened back up. This is where things go wrong. I get the jacket back and not only is the button not fixed, its missing entirely and an extra button I had inside the inner pocket was also missing. I return the jacket. I'm picking it up for the second time. I check to make sure the button has actually been sewn on and there is not problem. A button has been sewn on, but a button may 1/4 the size of the original (which physically doesn't work with the larger button whole and the second button is still missing. I bring it back once again. Finally, the correct button has been sewn on and the second button has been return! Mazel Tov! Today, Its cold and I put my hand in my pockets to discover that, in addition to sewing the inside button back on, for some reason they resewed all the other buttons on with the mini buttons on the back side, and in the process have sewn straight through the pockets! I can't even go back to this place to have them fix their endless mistakes, because I will wait the two days that I have had to wait every other time I brought it back just to find something else wrong. If they do it right there on the spot with me watching them, them maybe I would go back. This is by far one of the worst experiences with any sort of business in any industry. Its like they are f***ing up on purpose, because they find it amusing. Never, ever go here. Overpriced and a HUGE headache.
Update: 1/13/2016 I got a call back from one of their representatives and they refunded me and offered credit. They had a pretty fast response time. So, they have good customer service, but the production team has still yet to prove otherwise.
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