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| - I cam from urgent care to pick up my much urgent / needed prescription at this location for the first time , but my experience was unfortunately anything but pleasant. I had heard bad stories about the pharmacy but I thought I'll give them the benefit of the doubt since I was never there myself personally to judge.
Upon arrival in the pharmacy there was one person in front of me for drop off, I waited a bit but then I sat down since I was not feeling well but I thought the clerk or pharmacy tech since we made eye contact would know I am next but someone came in line and she didn't even bother asking if I was next or if I needed anything, that was the first initial bad customer service encounter
I go back to pick up my medication 1 hour later and I didn't make a big deal about the first encounter and I waited in line this time to make sure they know I was next. Apparently Walgreens registers up front had issues which is understandable, things happen, however, The manager or the assistant manager of the store (not sure about her title) goes ahead and bring customers to the pharmacy register to pay for their items ( one customer was buying cigarettes etc) again in front of me, even though I was there before them without any sort of explanation about what is even going on. That was the second bad experience in the same day
Now here is the main issue with me, everyone else can judge for themselves..so apparently it is more important for customers to get their cigarettes before customers That are there to pick up their prescription at the PHARMACY COUNTER!!! Just unbelievable to me. I had a talk with the manager respectfully and her response was we are not just a pharmacy and we are sorry but other customers need to pay for their items as well since front registers are not working.
I guess it is more important to Walgreens that they don't lose 1 hour of profit than people that are actually there to pick up their much needed prescription. I suppose someone could have an emergency hypertensive crisis , panic attack, serious asthma attack, but guess what that's not a concern to them since it is more important that somebody gets their cigarettes before some body gets their medicine. I am personally going to CVS next time, I guess there is a reason CVS stopped selling tobacco product, They might care about their customers a bit more after all
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