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  • Okay, I thought this was going to be a 4 to 5 star experience after looking at the menu. So it's Sunday nite and I ordered online to pick up a to go order. So..here is where the fun begins. I waited 25 minutes after I ordered before I left, which was about a 10 minute drive. 35 minutes to prepare exactly---1 miso soup, 1 cucumber salad and 1 Ahi specialty roll. That's it. Arrived and was told "they are getting it ready now". Sunday nite, only 4 tables in the entire restaurant, hostess was rolling silverware. Not much going on it seemed. 10 minutes waiting at the bar, I ask "ah where is my order". The response from the bartender was "oh we were really backed up, but it's coming right up". Another 3 minutes later finally it came and the bartender was nice enough to say he included an complimentary edamame. Normally a great thing but no one asked if I needed a water, or how about just letting me know someone screwed up and it took 15 minutes to make one roll. Soup and cucumber salad was already made ahead of time. No empathy and the apology was lack luster, like it had to be said. So here you go, your apology! Now let's get to the food- The Miso Soup was good, but no chunks of tofu that I always love. The cucumber salad had no seaweed or anything else but cucumber. The cucumbers seemed like they were just cut and thrown into the vinegar compared to marinating to get the flavor. (as a side note, what is the shame in saying you ran out of something and don't want to half throw something together. I would have totally understood). The Ahi roll was good, almost bordering on really good but not quite. The real kicker was that edamame that was complimentary- guess what? No salt what so ever!!! I hate to say this since I live in North Scottsdale, but what is the lack of customer service or caring that seems persistent in this city? Nori has so much potential but the bartender who probably doesn't see what he does as a representation of himself, could care less. The rest of the staff didn't have that much concern either that a customer's order wasn't even ready 35 minutes later but instead opted for a lame excuse instead of just saying "hey we made a mistake". Lots of 5 star reviews for actually what is a bit above average sushi!
http://www.openvoc.eu/poi#coolReviews
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