I rented a car with Budget through Priceline for the very first time for the Thanksgiving holiday. When I arrived at the counter I was greeted with a warm welcome and was clearly explained the details of my reservation. The woman at the counter asked if I wanted to upgrade my rental for an additional charge, which I agreed to. I was given a Nissan Altima that drove really well and was extremely fuel efficient.
However, when I returned the car, I was not met with the same customer service that I had been given days before. The woman in the parking lot did not greet me, she did not check the car, or follow any protocols that I have experienced with other car rental companies. I was a little disheartened by this. I then went inside to let the woman at the counter know that I had returned a car. She also did not provide any customer service. She simply took my card and then handed me a receipt and sent me on my way.
I wouldn't say that this was a completely negative experience since the car was really nice but the customer service does need some work.