Unfortunately we ended up here after our truck was stolen, it was found by the police and towed here. I called in advance and was told that I needed to have the title or registration, and a valid drivers license which was fine. The entire process went smoothly, it took a while in the office but they were extremely busy. I read the sign that said you got half off of some of the fees if your vehicle was a theft recovery and you're paying for it (not your insurance, finance company, etc) and she acknowledged. We picked up our truck and I got a call approximately 20 min later asking how my truck was, which I thought to be kind of strange but then he said that he needed to refund some of my money since I was supposed to get half off some of the fees and she didn't apply them to my charge, I hadn't even noticed. It's strange these days for someone to call you to give you money back!