The unenthusiastic Rachel needs to be canned. I met up with my friend there one day and before I could say anything he said exactly what I was thinking. "this is the worst Starbucks ever! " he went on to tell me how when he ordered she was very rude to him. When she took his order, she did not even look up to greet him. When he completed his order, she rudely and shortly asked him what his name. I read a book about how Starbucks build its success on great customer service, it is hard to believe that they are still following this tradition by still employing rude people like Rachel.