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  • This review is specifically for the sales experience my wife and I had with Andrew Rotzin. I took my wife in to test drive a 2016 Rav4 as we are looking to buy one this summer (but not on this visit). I've had my 14' Tacoma serviced here for the last 18 months and that experience was always mixed (2.5/5 stars - great oil changes but an incident with bait & switch up-selling on a 30K mile service). However on this visit we were greeted by Andrew who was able to quickly and efficiently give us all of the details on the different trim levels and dealer sales going on for the 4th of July holiday. I typically research for hours before looking at cars and in the past when inquiring about new Tacomas i've experienced sales agents that either could only regurgitate the "quick facts" with no idea on the specifics, or they were just too pushy to make the sale. Our experience with Andrew was exceptional and any thing but the typical dealership experience with "must buy now" rhetoric. My wife and I were reluctant to go in for a test drive because we only had about 45min and we figured it would turn into a 2 hour affair. Andrew was great and we were given all of the vehicle details (consistent with my in depth research) and we took our test drive, asked our questions, and were able to turn our errand into a very pleasurable experience. I never buy cars on the spot and always appreciate it when a sales agent knows his stuff and allows me to make up my mind on the sale. For this reason I highly recommend Andrew at Camelback Toyota and wish all of my dealership experiences were with the likes of Andrew. We will be returning to Camelback Toyota when we are ready to financially purchase our new car and we will most definitely be asking for Andrew.
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