Oops. We're sliding downhill here!
I've shopped at this IKEA for about three years, and have purchased several things here. I won't go into detail on the product (I like it; it works), but will comment on this location and how it's run.
During my recent visit (March 2018), checkout took over 30 minutes. Four of 13 check-out lanes were open (on a Saturday afternoon). Each line was about 100 feet long, extending back into the warehouse area. Why aren't they staffed up at an expected peak time? I'm not sure they really care.
My family and I also had a quick dinner at their cafe. The food was good, but we found out they had no ice. Both machines were out-of-service. The clerk knew it and said they had been broken for a while. Why sell a soft-drink (or three) if you know there's no ice?
They also had no forks. Anywhere. Had to wait five minutes for forks. I asked for a refund for the soft-drinks we could not use and it took over 30 minutes for them to find a manager (clerks are not empowered to refund $3...). When the manager arrived, she was unapologetic and a bit caustic. (Having a bad day, I guess.)
So the overall picture is one of slack or incompetent management.