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About: http://data.yelp.com/Review/id/M42Dp-PevNeTkBMnK4Fo9w Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-10-26 00:00:00 (xsd:dateTime)
itemReviewed	Airpark Dodge Chrysler Jeep
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	3 (xsd:int)
rev:text	Pulling up I was initially greeted by a young man who really doesn't understand customer service as he says "whats up bro"! As if I was his closest friend or we knew each other prior. I'm not your bro, I'm your customer who is wanting to get help not a beer. After I explained what was needed I had Christian come up and state that he would be able to get me in really quick for a oil change and tires rotated. He then proceeded to take me over to another gentlemen to ask for what the total costs would run with my jeep.. After this I asked how long would this take and I was told 1hr to 1 1/2hr. I asked if there was a possibility to take me home as I had work that needed to be performed for my schooling, and they made it seem that it would be no problem and had me give them my name and said the shuttle man is on property and would take just a minute. After waiting 50min in the lobby Christian walked by the waiting area and said let me find the shuttle man because I thought you had been gone already.... REALLY great follow through with the department scheduling the shuttle service when you have made a customer wait 50 min... Then Robert the driver finally came and got me to take me home. Now at this point it has been 3 hours since I dropped off my vehicle. In addition after a 50 min wait about 20min after arriving home I received a call stating that I had a screw in one of my tires and it would be 20$ to fix so I gave the okay to fix it just to find out another 30min later they stated there were 2 screws side by side and it wouldn't be able to fix at all.. SKETCHY, for the reason how can you see one screw and not the second stating its right next to it??? I feel personally they damaged the tire after the initial phone call more and now couldn't fix it at all... You should be able to view the tire entirely before you call a customer with stories just to finally explain they were stories and your tire is pretty much scrap. Finally putting the nail on the head of this entire ordeal I have been waiting almost 2 entire hours to just get picked up to get my jeep back. I called and complained just to have a man repeat himself like a broken record that its a courtesy pick up... He also laughed when I told him where I live which is on TPC golf course and he said "you could of walked here 5 times by now". ARE YOU SERIOUS! If he would shut up for 3 seconds instead of interrupting me as I was telling him I was told initially 1hr to be finished and then waited 50 minutes to have a shuttle take me home that was told to me the man is on property. I was lied about my tires having 1 screw in it which turned into a magical two side by side (how can you not visually see that). To finally be lied that my jeep was ready and the shuttle was on its way at 4:45pm to now be writing this at 6:30pm to receive another call stating that the shuttle is picking up one other woman and would be on its way to get me. So basic oil change at Jeep Airpark dealership will take about 4 1/2hrs of your day so make sure to be prepared. In addition try to oversee your vehicle as I never had any tire issues prior to dropping off reflecting any NAIL damage, no tire deflation or tire pressure problems. Do no trust and will never trust again. Discount Tire has my new purchase in the tire I feel you damaged or told me lies about with 1 to 2 nails in the tire, and I will be finding another dealership to do my mechanic work here forward. Just received a call from the shuttle driver Robert stating he is on Bell and 32nd and your driver deserves a raise great customer service rendered the entire drive. Pleasant and hospitable with apologies which weren't his problem. UPDATE: I just arrived back home at 7:20pm after a 3pm drop off. I would like to commend after this entire complaint your service man Christian actually staying to see me pick up my vehicle this late and help me through the completion of my process. Comical note I had a 40$ coupon and your service department didn't even know how to apply it when its on your website. They kept handing me paperwork stating they applied it with no difference reflecting on total cost. Lies are the quickest way to lose trust and this place I feel has lied to me enough today to conclude any further business. Lying on time of completion Lying on time of shuttle service to and from (4hrs for oil change) Lying about repairs 1 nail magically turning into 2 side by side. (blind mechanics I guess) Lying about applying coupon applied which reflected same amount 3 times. 126.90 minus 30 is 126.90??? Maybe we can hire some elementary kids to help.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Cole

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