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  • Part of the order came out wrong so I notified our server immediately, and I was told that it was my fault, and I should therefore accept the incorrect order. To which I disagreed and stated that I'm quite shocked at the server openly telling me its my fault, but I don't want to get into a "he said, she said" debate, and if they would please just fix my order as part of customer service or just take it back, because I don't want something I didn't order. The server went back to speak to the boss, and then came back and told me the same thing again - that I should accept the order because it was my mistake. I was completely stunned that this was the message from the boss?? I worked as a server at a steakhouse for 3 years, and we dealt with even the rudest people, way more politely, and I'm considered by everyone who know me as very polite. I stated I am shocked at the customer service, after which there was more back and forth, but then they finally fixed my order. I thanked the server for fixing it, and left her an 18% tip. I could sense that the server was afraid of the boss and kitchen staff, and I have a soft spot for servers. To the boss: if your staff is scared enough of you to instead accuse the customer of making a mistake and then insisting that they accept in an incorrect order .... I think you need to rethink that. In this job miscommunications happen, and it's not a good idea to force a customer to accept a wrong order. If I ever come back, it's because your server fixed the order and genuinely apologized later for the extra hassle, and not because you did anything even mildly useful for resolving a very simple situation. Assorted Pideh and Iskander kebab were good. The meat stew was okay.
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