| rev:text
| - this check in is for about 6 months ago. I went in with my family and I could tell right off the back that our server was #1 new, #2 overwhelmed & #3 had no eye contact (which tells me a lot about a person). He started off by not knowing menu. Then about the order. No checking on us when the ordering was taking forever. BUT.....when the food DID come there was no soup.....which I did say in the first place that we would like our soups 1st. The worst thing about it was that we didn't get our soups, at all. He told us the reason we didn't get them was because they were out of soups and then later, they were defrosting!!! 30 minutes later, after we get our food????????? I'm a server for over 25 years now. I started out in a mom and pop in Chicago and now YEARS later in banquets......So seriously his BS only pissed me off more!! I didn't even tried to hear it. I request ( from the hostess to get me) another server right away. A nice server came over and I told I was curious on the soups for the day and he said what they were and I asked how long it would take to get one if I ordered one at a table right now. He looked at me as the question was weird (which I get. it was odd) after telling him that I felt as though another server was giving me a lie about the soups, he told me that he would send over the manager to me. I was greeted by the manager at my table after about 5 minutes. He was extremely nice and I told him my concerns about the experience I was having with this server. He tried to back the server and his horrible excuses, but then after I added that he never came back to my table and told me that the soup wasn't available or defrosted and never got my fries at all, changed the managers responds. He then went to the kitchen and brought out each one of the soups.....then I was pissed more because then it was clear to me that the server was lying and the manager felt it was easier to back the server then tell the truth that he forgot or even had too many tables. The manager asked if I wanted any of the soups and tried to give the fries for free. I'm telling ya disappointment all over the place!!! I think they did give me some sort of discount but seriously I could give a care about the money, (which I did express to the manager) if about the service....lying about being backed up??? really??? anywho, not going back....cant even tell ya how far back this probably goes.....hiring, training, management, and so on and so on. but for the cooks....two thumbs up!!
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