I have been a customer with Kay Jewelers for almost 6 years. I have bought a men's wedding band, an engagement ring, an enhancer for the engagement ring and an anniversary ring which has cost a total of almost $8,000. It has been nothing but a terrible experience but this last time was the final straw.
I have had over 8 stones fall out of my engagement ring/enhancer (I had them soldered together)over the last 5 years. In January, I had another stone fall out of my engagement ring so I took it in to have it repaired. After being told for days on end that my ring would be in the following day, I began to get worried. My husband attempted to call the store and the phone rang for over 10 minutes with no answer so we decided to go to the store. Once we got there, we were ignored for several minutes. They eventually acknowledged our existence and gave me my ring. Unfortunately for me, my ring had been completely mutilated. The ripped my enhancer from the engagement ring, the bands were ground down so thin that it didn't even fit correctly. It's not the fact that my ring is completely ruined that upsets me, but that they weren't even sorry that they dismembered a symbol of my marriage.
The store manager Cheryl is a pathological liar and the assistant store manager is the most unprofessional, uneducated joke for a person I have ever had the displeasure of speaking to. I plan on seeking legal action and getting in touch with their district manager to ensure those women never step foot into a jewelry store again.